select case studies
Private Sector
ben & Jerry’s
Visual communication, brand strategy, design system, customer journey mapping, information architecture
Topcon
Service design, customer experience research, design strategy
KinderCare
Experience strategy, customer experience research, current state assessment, journey mapping
M&T Bank
Experience strategy, executive leadership, user experience research, service design
Public Sector
Department of Defense
Service design, customer journey mapping, product design and strategy
Articles
Department of Education
Visual communication, brand strategy, design system, design leadership, client management
reflections on complex synthesis
Research Synthesis: Crafting Clear Strategies in a Sea of Data